Confidentiality
We keep clients name and contact details on their consumer record. Other details such as case notes, care plans and information about the services received and low-resolution images of artworks are recorded in a secure file each visit. Information can only be seen by the professionals in this service involved in their care.
Any artwork created is considered a confidential part of therapy, Other people involved in their care should respect client confidentiality and not request to view or photograph artwork.
We only release information about a client if they agree or if required by law, such as in a medical emergency or if we believe someone may be at risk of serious harm.
Equalityand Child safety
PelicanArts values the contribution that all people make to society regardless of their background. If you think you are being ignored, made to feel uncomfortable or discriminated against because of your age, gender, sexuality, culture, religion or abilities please bring it to our attention so we can address the issue.
PelicanArts believes all children should be safe, happy, and empowered. We are committed to preventing child abuse and identifying risks early. The safety of children and young people is everyone’s responsibility.
Complaints and suggestions
It is important to us that we provide the best service possible to our clients and we will always listen to you no matter how big or small the problem is. You can speak with us directly, through a support person, in writing, or you can ask for a complaints form. We will try to keep you informed about what we are doing about your suggestion or problem and may ask for more feedback from you. You also have the right to make a formal complaint to the ANZACATA, the Mental Health Complaints Commissioner in your state or the NDIS.